This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.wearedudleyandco.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
– “Analytics” is the tool used by Google to tell us about us visitors

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Apple Pay or Amazon Pay), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store–you can read more about how WordPress uses your Personal Information here: https://wordpress.com/support/your-site-and-the-gdpr/.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 16 .

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@wearedudleyandco.com directing your query to the Privacy Compliance Officer

WEBSITE TERMS OF SERVICE

House of Dudley Limited is a company registered in England and Wales under company number 12907580, with its registered office at 2nd Floor Regis House, 45 King William Street, London, EC4R 9AN and with VAT number 361 902 800 (the “Company”). The Company operates the website: https://wearedudleyandco.com/ (the “Website”).

1. Understanding these terms of use

1.1 These terms of use (these “Terms”) describe how you may access and use the Website.

1.2 When certain words and phrases are used in these Terms, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.3 In these Terms, when we refer to “we”, “us” or “our”, we mean the Company; and when we refer to “you” or “your” we mean:

1.3.1 you, the person accessing or using the Website; and

1.3.2 where applicable, the business on whose behalf you are acting.

1.4 If you are acting on behalf of your employer or another business when you access and use the Website, you represent and warrant that:

1.4.1 you have full legal authority to bind your employer or that business; and

1.4.2 you agree to these Terms on behalf of the business that you represent.

1.5 Please note that certain functions made available on the Website are governed by additional terms and conditions, including:

1.5.1 purchases on the Website, which are governed by the Terms of Sale (available here); and

1.5.2 the offering of products and/or services for sale through the Website, which is governed by our Seller Agreement (available here).

1.6 In addition to clause 1.5 above, please note that the Website uses cookies, the use of which are governed by our privacy policy, and we only use your personal information in accordance with our privacy policy (available here).

2. The Website

2.1 The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.

2.2 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.

2.3 The Website and the content on it are provided for general information purposes only. They are not intended to amount to advice on which you should rely.

3. Your account and password

3.1 You will need to register an account with us on the Website in order to access certain services available on the Website (“Account”). In order to register for an Account, you must be aged 18 or over. If you register an Account, you will be asked to provide certain information (such as your email address) and to create a password, as part of our security procedures. You must treat the password as confidential and you must not disclose it to any third party. Once you register an Account, you will be a “Registered User”.

3.2 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

3.3 If you know or suspect that anyone other than you knows your Account login details, you must immediately notify us at hello@wearedudleyandco.com.

3.4 You are responsible for any unauthorised use of your Account login details.

4. Acceptable use

General

4.1 You agree not to:

4.1.1 use the Website in any way that breaches these Terms or any applicable local, national or international law or regulation;

4.1.2 copy, or otherwise reproduce or re-sell any part of the Website unless expressly permitted to do so in these Terms; or

4.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website or any equipment, network or software used in operating the Website.

User Generated Content

4.2 If it is the case that you supply/upload any content to the Website – whether it be pictures, text, sound recordings or whatever – the content you supply (“User Generated Content”) must comply with the following rules:

4.2.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;

4.2.2 it must not harass or bully another person;

4.2.3 it must be true and honest so far as you know;

4.2.4 it must not: (i) constitute pornography; or (ii) be sexual or sexually suggestive involving minors;

4.2.5 it must not be defamatory of anyone;

4.2.6 it must not use the material or content or infringe the rights or privacy of anyone else; for example, you should not use images of well-known characters, footage or music (unless it is your own or you have permission to use it);

4.2.7 it must not contain someone else’s personal details or confidential information relating to other people;

4.2.8 it must not promote discrimination, whether based on race, sex, religion, nationality, disability, sexual orientation or age;

4.2.9 it must not promote or condone terrorism, violence or illegal behaviour;

4.2.10 it must not be harmful to minors in any way;

4.2.11 it must not impersonate any person, or misrepresent your identity or affiliation with any person;

4.2.12 it must not give the impression that it emanates from or is endorsed by us, if this is not the case; and

4.2.13 it must not violate these Terms.

4.3 User Generated Content will be treated as non-confidential and non-proprietary. As such, we strongly recommend that you think carefully about what you upload to the Website.

4.4 We take no responsibility for, and we do not expressly or implicitly endorse, any User Generated Content. By submitting your User Generated Content, you agree that you have all rights, power and authority necessary to grant the rights to such User Generated Content as set out in these Terms. As you alone are responsible for your User Generated Content, you may expose yourself to liability if you post or share User Generated Content without all necessary rights.

4.5 We do not oversee, monitor or moderate any User Generated Content which is uploaded to the Website. If you become aware of any User Generated Content that breaches clause 4.2 above, please contact us at hello@wearedudleyandco.com, providing details of: (i) the date on which it was posted and where it can be found on the Website; (ii) the username of the person who posted it; (iii) reasons why the content should be deleted; and (vi) copies of any communication with the person who posted it (if any).

4.6 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person that we think contravenes these rules.

4.7 In addition, we may from time to time provide interactive services on the Website that shall enable you to upload User Generated Content, including, without limitation:

4.7.1 comment facilities;

4.7.2 chat rooms; and/or

4.7.3 bulletin boards,

(together “Interactive Services”).

4.8 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide.

4.9 The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online. Minors who are using any Interactive Service should be made aware of the potential risks to them.

Viruses

4.10 We do not guarantee that the Website will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website and we recommend that you use your own virus protection software.

4.11 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

5. Intellectual property

5.1 Save for User Generated Content (for which see clause 5.5 below), we are the owner or licensee of all intellectual property rights in the Website and its content. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

5.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms.

5.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.

5.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.

User Generated Content

5.5 You will retain ownership of your User Generated Content, subject to any pre-existing rights that third parties may have in its content. If your User Generated Content contains material and/or content owned or generated by a third party, you should ensure that you have permission from that third party to use such material and/or before posting your User Generated Content on the Website.

5.6 You grant us a non-exclusive, irrevocable, royalty-free, sub-licensable, fully paid up, perpetual, worldwide licence to use, copy, modify, adapt, amend, prepare derivative works of, publish, transmit and distribute the User Generated Content in any format and through any media for any purposes including (without limitation): (i) advertising, marketing and promotion, including in relation to the Website and the Company; (ii) providing the services available through the Website; and (iii) allowing other users of the Website and other third parties to view and access your User Generated Content (it being agreed that such rights shall last for 99 years in territories where a perpetual licence may not be granted).

6. Our liability

6.1 Nothing in these Terms excludes or limits our liability for:

6.1.1 death or personal injury caused by our negligence;

6.1.2 fraud or fraudulent misrepresentation; and

6.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

6.2 We assume no responsibility for the content of websites linked to from the Website (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If you are a business

6.3 If you are acting for purposes relating to your trade, business, craft or profession, then subject to clause 6.1:

6.3.1 in no event shall we be liable to you for any loss of profits, loss of revenue, loss of contracts, failure to realise anticipated savings or for any indirect or consequential loss, whether arising from negligence, breach of contract or otherwise; and

6.3.2 our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100.

6.4 You shall indemnify and hold us harmless against any losses, costs, liabilities and expenses suffered or incurred by us and/or our affiliates as a result of any breach of these Terms.

If you are a consumer

6.5 If you are acting for purposes that are wholly or mainly outside you trade, business, craft or profession (a “consumer”) then, save as set out in clause 6.1, the following sub-clauses apply.

6.5.1 Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.

6.5.2 You agree not to use the Website, or any content on the Website, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.5.3 You agree not to use the Website, or any content on the Website, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.5.4 Our total liability to you for any loss or damage arising out of or in connection with these Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100.

7. Suspension and termination

7.1 If you breach any of these Terms, the Seller Agreement or the Terms of Sale, we may immediately do any or all of the following (without limitation):

7.1.1 issue a warning to you;

7.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Website;

7.1.3 temporarily or permanently withdraw your right to use the Website;

7.1.4 suspend or terminate your Account;

7.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);

7.1.6 take further legal action against you; and/or

7.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

8. Changes to these Terms

8.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Website. If you are a Registered User, we will provide you with at least thirty (30) days’ advance notice of any such changes, unless the change is due to a change in law or for security reasons (in which case we may need to change these Terms on shorter notice). If you do not wish to continue using the Website following the changes to the Terms and Conditions, you can cancel your agreement to these Terms and Conditions by cancelling your Account.

9. Other important information

9.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

9.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

9.3 If you are a consumer who is resident in the European Union and you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.

10. Governing law and jurisdiction

10.1 These Terms are governed by the laws of England and Wales. This means that your access to and use of the Website, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law.

10.2 You can bring proceedings in respect of these Terms in the English courts. If you are a consumer who is resident in the UK or the European Union, you may bring any dispute which may arise under these Terms to – at your discretion – either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the UK or is an EU Member State, which courts are – with the exclusion of any other court – competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State, or otherwise the competent court of England.

10.3 If you are a consumer who is resident in the UK or the European Union and we direct this Website to (and/or pursue our commercial or professional activities in relation to the Website) in the UK or the EU Member State in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including clause 10.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

11.*Guaranteed for Life

When we designed our own brand Dudley & Co coats, we decided we wanted to offer a promise of quality, luxury, and durability. Ergo the ‘Lifetime of the dog guarantee’ was born. We use superior fastenings and fittings which enhance the style and durability along with sumptuous materials. We are passionate about keeping our promise so if your coat proves to be faulty, we offer a free exchange where we will make repairs and forward the faulty one to a well deserving dog rescue centre. Also if eventually you wish to upgrade your old coat we offer an exchange service whereby, on return we will be happy to issue a partial credit that you can use against a new coat, and again we will pass on the returned coat to a dog rescue centre. Love from Dudley

12. Contacting us

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by clicking here or by using the following details:

Address: House of Dudley Limited, 2nd Floor Regis House, 45 King William Street, London, EC4R 9AN

Email address: hello@wearedudleyandco.com

Thank you.

Terms last updated 02-12-2022

Our orders are processed by Royal Mail for domestic orders and for international orders. Items are usually dispatched within 1-2 days after receipt of payment, but please note that items will not be sent out on weekends, bank holiday or other public holidays in the UK. All our orders will be tracked and will require a signature. Tracking information will be added to your account once our partner shipping company has collected the order, and we will send you an email with these details once they are available.

Delivery times are only estimates so please allow up to 2 weeks for delivery in the UK and up to 3 weeks for international deliveries, unless you have selected and paid for the express option.

Occasionally and item ordered may be out of stock. If this is the case, we will email you with an estimated delivery date.

Please contact us about shipping dog beds outside of the UK as charges may vary.

SHIPPING COST:  £5.50

RETURNS POLICY

Please inspect the goods received at the time of delivery and notify us of any shortages, defects in the goods, or of any other complaint immediately but no later than ten working days from the date the Goods were delivered. We will do our best to make it right though our liability for short delivery is limited to making good the shortage.

REFUNDS & EXCHANGES

We will happily refund or exchange any item purchased from Dudley & Co within 14 days of receiving your item. Christmas gifts may be returned until the end of January. Personalised Items may not be returned. Returned goods must be unused and in the condition you received them in. If we are out of stock on a replacement, we will let you know. You can decide to have a refund (which may take up to 10 working days to appear as cleared funds) or you can wait for a replacement to come back into stock.

We are happy to replace items if they are wrong size or that arrived defective or damaged. If you need to exchange it for the same item or need a different size, please let us know by emailing us at hello@wearedudleyandco.com and we will return a form to you to include in your package. Please address the package to DUDLEY & CO RETURNS so that we can process them efficiently. All returns must have your name, order number and reason for return included.

If we are out of stock on a replacement, we will let you know. You can decide to have a refund (which may take up to 10 working days to appear as cleared funds) or you can wait for a replacement to come back into stock.

PROCESSING REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we’ve got your returned item and the status of it. We aim to process returns within 7 working days. If approved, we will credit the card we have on file for you or your PayPal account and this may take up to 10 working days to appear as cleared funds.

I HAVEN’T RECEIVED MY REFUND

Sometimes payment providers take a while to process credit back onto your account. If you haven’t received your refund, please first contact your credit card company, PayPal or your bank to check their processing status and times. If you still have not received your refund after their usual processing time, please contact us.

SHIPPING COSTS

You are responsible for the costs of shipping to return your item. Original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. However, if you did not receive the products that you ordered, Dudley & Co will pay the cost of returning the item.

We recommend using tracked shipping to protect yourself against lost parcels.

RETURNS ADDRESS

All goods are to be returned to the address on the refund slip and marked DUDLEY & CO RETURNS

Your statutory rights will remain unaffected.

If you have any questions please contact HELLO@WEAREDUDLEYANDCO.COM